Questions, Answered.
Does a paid feature guarantee a certain number of views or followers?
No. Purchasing a feature guarantees the agreed promotional placement after editorial approval. It never guarantees a specific number of views, followers, sales or interactions.
What payment methods do you accept?
Checkout runs through PayPal. You can pay from a PayPal balance or a linked account, and where PayPal offers guest checkout in your country you can pay by debit or credit card without creating a PayPal account. Prices are in US dollars, and your card issuer sets any conversion rate.
What do I need to send after paying?
Your content. Files attached during checkout go straight into the review queue. If you paid without attaching them, send your photo or video through the contact page with your order number, since there is no separate upload page yet. Your tracking page reads Waiting On Your Files until they arrive, and review only starts once they do.
How long does a feature take once I've paid?
Creator Spotlight runs 7 to 14 days after validation, Creator Spotlight Pro runs 5 to 10 days, and Priority Publishing targets under 48 hours after full validation. No date is confirmed until it's in writing.
What happens if I don't send my files in time?
You have 7 days to send your assets. We remind you after 3 days and again after 7. If nothing arrives after 30 days, the order is placed on hold and may convert into a credit valid for 90 days.
Can I get a refund?
Refunds and credits apply in specific cases: final refusal before work starts, inability to deliver, a payment error, files never sent, or a change of mind before work begins. No refund is given solely because performance fell short once the agreed deliverables were provided. Full detail on the Refund Policy page.
What happens if my submission is rejected after I've paid?
Editorial review can refuse content that breaks our guidelines, and paying does not skip that review. If your order is refused you'll be told why by email, and your tracking page shows Rejected. What you're owed in that case is set out on the Refund Policy page, which is the only place that governs it, so read it there rather than taking a summary for it.
Is there a free way to get featured?
Yes. Editorial Submission is free, with no guaranteed timeline, publication or priority. It still goes through the same editorial review as paid features.
Do brands have to pay before their campaign is reviewed?
No. Applying for a campaign is free. Our team reviews every application and recommends a package before any payment link is sent.
What content do you refuse?
Scams, stolen content, hate or discrimination, explicit nudity, sexual services, illegal drugs, dangerous products, fake contests or testimonials, unverifiable medical or financial claims, and anything incompatible with the outlet's reputation. Full list on the Terms page.
Can I make changes after my feature is scheduled?
A round of minor corrections is included, such as a typo, a wrong tag, or a factual detail. A full rework of the deliverable may be billed separately.
Still have a question? Contact us.